Communication and Professional Relationships in Healthcare Practice - Sally Candlin
5.1 Introduction 5.2 Submissive, assertive and aggressive communication behaviours 5.3 Politeness: solidarity vs deference 5.4 Assertion and aggression through a linguistic lens 5.5 Persuasion 5.6 Convincing or coercive (persuasive or pushy)? 5.7 Summary
Communication and Professional Relationships in Healthcare Practice - Sally Candlin
Sally Candlin [+]
Macquarie University
Sally Candlin, in her position of Honorary Senior Research Fellow in the Department of Linguistics at Macquarie University, taught for a number of years in the Masters program in Communication in Professions and Organisations and supervises the research of postgraduate students. She is the author of Therapeutic Communication: A Lifespan Approach (Pearson Education, 2008). She has taught in nursing and health programs, at both undergraduate and postgraduate levels at the University of Technology, Sydney, The Hong Kong Polytechnic University, and the University of Western Sydney. She is a Registered Nurse, Registered Midwife and a Health Visitor.
Peter Roger [+]
Macquarie University
Peter Roger is Senior Lecturer in Linguistics at Macquarie University. His teaching spans several Master’s degree programs, including Applied Linguistics, Communication in Professions and Organisations, and Speech Pathology. He studied Medicine at the University of Sydney, and after graduating worked as a medical practitioner for several years before going on to complete a Doctor of Philosophy degree in communication sciences and disorders. He has published in a variety of journals, including Journal of Neurology, Brain Injury, Aphasiology, Neuroradiology, Asia Pacific Journal of Speech, Language and Hearing, and International Journal of Speech-Language Pathology.
Description
This chapter explores the ways in which concepts such as assertiveness and aggression can be understood from a linguistic point of view. Also, the way in which communication in professional contexts involves the concurrent need to attend to ‘face wants’ through the performance of ‘facework’ throughout the interaction, is further analyzed. It highlights the fact that communication is much more than simply exchanging information.